1. General Provisions

This Privacy Policy defines the procedure for the collection, use, storage, and protection of personal data of users of the website https://lifedentalclinic.com (hereinafter referred to as the “Website”), which is owned and operated by Life Dental Clinic (LDC). Clinic Director: Pavlo Andriiovych Fedorenko
Legal form of activity: Sole Proprietor (EDRPOU Code: 3233515671)
Address: Kyiv, 36A Biloruska Street
Email: info@lifedentalclinic.com
Phone numbers:
+380 98 001 45 00
+380 66 001 45 00

By using the Website, the User confirms their consent to the terms of this Privacy Policy and gives consent to the processing of their personal data in accordance with the requirements of the current legislation of Ukraine, in particular the Law of Ukraine “On Personal Data Protection”.

2. Personal Data Collected

When using the Website, the Clinic may collect and process the following personal data of the User:

• first and last name;
• phone number;
• email address;
• selected dental service;
• preferred date and time of appointment;
• other information voluntarily provided by the User via feedback forms.

In addition, technical data may be collected automatically, including:

• IP address;
• date and time the form was completed;
• device type and browser (User-Agent);
• information about interaction with the Website.

Such data is collected, in particular, using the technical tools of the WordPress / Elementor platform.

3. Processing of Health-Related Data

In accordance with Article 7 of the Law of Ukraine “On Personal Data Protection”, information that may relate to the User’s health status (including the fact of booking an appointment or requesting a medical service) is classified as personal data requiring an increased level of protection.

Such data is processed exclusively by employees of Life Dental Clinic (LDC) within the scope of medical activities, in compliance with the requirements of Ukrainian legislation and the principles of medical confidentiality.

4. Purpose of Collection and Processing of Personal Data

The personal data of Users is processed for the purpose of:

• providing feedback to the User;
• processing requests and appointment bookings;
• providing medical and informational services;
• clarifying and confirming appointments;
• improving the quality of the Website;
• internal administration and analytics;
• complying with the requirements of Ukrainian legislation.

5. Legal Grounds for Processing Personal Data

The processing of personal data is carried out on the basis of:

• the User’s voluntary consent provided by completing forms on the Website and ticking the consent checkbox;
• the necessity to fulfil obligations to the User;
• the requirements of the current legislation of Ukraine.

6. Retention Period of Personal Data

Personal data is stored no longer than necessary to achieve the purposes of its processing, or for the period established by the legislation of Ukraine, unless otherwise provided by law.

7. Use of Cookies

The Website may use cookies and other similar technologies to ensure the proper functioning of the Website, improve user experience, and collect statistical information.

The User may independently restrict or disable the use of cookies in their browser settings. In this case, some Website functions may not work correctly.

8. Protection of Personal Data

Life Dental Clinic (LDC) takes the necessary organisational, technical, and administrative measures to protect personal data from unauthorised access, loss, destruction, alteration, or disclosure.

At the same time, the User understands that no method of data transmission over the Internet can guarantee absolute security.

9. Transfer of Personal Data to Third Parties

The Clinic does not transfer personal data to third parties, except in cases:

• provided for by the legislation of Ukraine;
• necessary for the provision of medical services;
• based on the written or electronic consent of the User.

10. Rights of the Personal Data Subject

The User has the right to:

• know the sources of collection and the place of storage of their personal data;
• receive information about the conditions of personal data processing;
• request the amendment or deletion of their personal data;
• withdraw consent to the processing of personal data;
• submit complaints to the Ukrainian Parliament Commissioner for Human Rights or to a court.

11. Links to Third-Party Resources

The Website may contain links to other web resources. The Clinic is not responsible for the privacy policy or the content of such websites.

12. Amendments to the Privacy Policy

Life Dental Clinic (LDC) reserves the right to amend this Privacy Policy without prior notice to Users. The current version of the Policy is always available on the Website.

13. Contact Information

For all matters related to the processing of personal data, the User may contact:

• info@lifedentalclinic.com
• +380 98 001 45 00, +380 66 001 45 00
• Kyiv, 36A Biloruska Street
• Mon–Sun: 9:00–19:00